Requesting a refund
Contact the support contact shown on the academy website once enrollment opens from your verified account email with your payment reference and a brief explanation. Do not send card numbers, PINs, or M-PESA credentials. Requests are reviewed individually under applicable consumer rights and the circumstances of the service delivered. This policy does not promise an automatic refund or waive statutory rights.
Duplicate charges, cancellations, and changes
Report duplicate or incorrect charges promptly so the academy can reconcile verified transaction records with Paystack. If the academy cancels the program or makes a material change you cannot accept, contact support for the available remedy. An abandoned checkout or failed payment is not a completed purchase. If money was deducted but your portal is inactive, use the payment verification page and contact support with the reference.
How refunds affect access
Approved refunds are processed through the payment provider where available. Processing time depends on the provider and payment method; support will communicate the expected timing for your case. Confirmed full refunds and charge reversals revoke paid portal access. Partial refunds require manual reconciliation and a documented access decision. Enrollment and payment records may be retained as necessary for accounting and dispute handling.